Our services
Healthcare outsourcing services.
From the Philippines.
Explore medical transcription, EMR management, billing, claims processing, answering services, telemedicine administration, and pharmacy and insurance liaison support from our team in the Philippines. Build a scope around the administrative work your practice needs to hand over.
01 / DOCUMENTATION
Medical transcription
Turn recorded consultations into written notes, with support for live consultation documentation too.
02 / PRACTICE SUPPORT
EMR management
Get help with consultation notes, medical history updates, and lab reconciliation inside your EMR.
03 / COORDINATION
Pharmacy & insurance liaison
Keep prescription orders and insurance follow-ups moving, with someone dedicated to the details.
04 / REVENUE SUPPORT
Medical billing
Keep claims, payment posting, and accounts receivable follow-ups organized around your practice’s workflow.
05 / CLAIMS SUPPORT
Claims Processing
Support claim checks, submission tracking, and follow-up through your approved billing workflow.
06 / CALL COORDINATION
Answering Services
Coordinate calls, appointments, messages, and routing using your practice’s scripts.
07 / VIRTUAL VISIT SUPPORT
Telemedicine
Support scheduling, visit coordination, documentation, and administrative follow-up around virtual care.
Built around your day
Support for the details
that add up.
Tell us where your team needs more capacity. We can discuss the right combination of responsibilities for your practice.
- Appointment setting and answering services
- Consultation notes and medical history updates
- Lab reconciliation and EMR record maintenance
- Prescription follow-ups and insurance coordination
- Claim preparation, payment posting, and billing follow-up
Your next chapter starts here
A conversation.
A clear plan.
A supported practice.
01
Tell us where you need support.
Share the tasks, bottlenecks, and priorities that shape your practice’s day.
02
Explore the right fit.
Talk through the services and support options that align with your team’s workflow.
03
Plan your next step together.
Discuss scope, onboarding, training, and reporting with our team.
Choose by workflow
Which healthcare outsourcing
service fits your workload?
Medical back office outsourcing covers the administrative work around patient care. Use the comparison below to find the service closest to your current queue, then review its scope and workflow.
| Your main workload | Service to explore | Typical administrative scope |
|---|---|---|
| Recorded dictation or a documentation backlog | Medical transcription | Draft notes and reports for your designated reviewer. |
| Existing patient records and incoming documents | EMR management | Approved updates, uploads, indexing and chart preparation. |
| Prescription requests and insurance paperwork | Pharmacy & insurance liaison | Administrative follow-up and routing to your authorized staff. |
| A wider billing and payment workflow | Medical billing | Claim preparation, payment posting and accounts receivable follow-up. |
| A defined claim queue | Claims processing | Claim checks, submission tracking, payer responses and exception handoffs. |
| Incoming calls and appointment requests | Answering services | Scripted call handling, scheduling, messages and escalation. |
| Administration around virtual visits | Telemedicine support | Scheduling, visit coordination, documentation and follow-up. |
Where services overlap
Medical billing covers a broader revenue workflow, including payments and outstanding balances. Claims processing focuses on moving individual claims through checks, submission and follow-up. You can discuss one queue or a connected scope without assigning the same task twice.
Answering services handle incoming calls and messages. Telemedicine administrative support follows the virtual visit from scheduling through documentation and follow-up. Clinical assessment and treatment remain with your authorized care team.
Choosing a support role
What does a healthcare
virtual assistant do?
A healthcare virtual assistant supports a practice remotely with agreed administrative tasks. These may include scheduling, call handling, documentation, record updates, or billing follow-up. At Outsourced Medical, the work is supported from the Philippines and follows your practice’s systems, permissions, and review process.
How is a virtual medical assistant different from a specific outsourcing service?
A virtual medical assistant describes a support role; a service page describes a particular workflow. Start with the tasks you need covered, then define the skills, access, working hours, and reviewer for that scope. One role may connect several tasks when the workload and responsibilities fit.
Which service should we explore first?
For calls and appointments, start with answering services. For record updates and document organization, explore EMR management. For administration around virtual visits, review telemedicine support. The comparison above also covers transcription, billing, claims, and insurance coordination.
What should we prepare before discussing a role?
Bring a task list, typical volumes, the systems involved, and your required coverage hours. Identify who will train the assistant, review work, and resolve exceptions. Agree on those details before sharing system access or assigning live work.
Healthcare outsourcing in the Philippines
Your next great team member
could start with hello.
Tell us about your practice. Explore medical outsourcing support from our team in the Philippines, with responsibilities built around your workflow.