Outsourcing companies, including us, have been convincing clients to go ahead and outsource with us. But let’s face it. There’s black and white, young and old, yin and yang, happy and sad and pros and cons. In this blog, we’re going to talk about the disadvantages of outsourcing and how to handle them.
Employee Management
The idea of having a remote staff is probably giving you a headache especially if you are a hands-on business owner. A common misconception about outsourcing is that you won’t get to manage your staff, but there are ways to make sure your employee is working full-time and not procrastinating. Such as having a support staff to oversee and a time-tracking and productivity-monitoring software.
Communication Issues
Technology has made communication more convenient and is available for everyone. Now we can stay in touch with people across the globe anytime and anywhere. It is a vital element in outsourcing that this business model wouldn’t be possible without it. Clients can set up one-on-one or group conferences with their offshore staff regularly. The most popular communication software is Skype and Zoom, which features video calls, real-time chatting, and file sharing. You can also share your screen when doing training.
Language Barrier
Did you know that out of 25 Asian countries, the Philippines ranked #2 in the EF English Proficiency Index and placed #20 of 100 countries/regions? We’re not only talking about professionals here but also the motorcycle driver or an ice cream vendor you see on the streets. In the recruitment process, the HR or interviewer asks questions and expects answers in English even though it is only a second language in the country. Not to use it as a gauge to measure intelligence but to ensure that the candidate can fluently and confidently communicate with the client.
They say, “Outsourcing is not for everyone.”, but two of the most influential countries, the US and Canada, went for outsourcing to look after their government and defense needs. As a matter of fact, America outsources about 300,000 positions every year, and according to statistics, 78% of businesses all over the world feel positive about their outsourcing partners.
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Written by: Camille Mananis